Regular Returns Policy
DUE TO THE COVID-19 PANDEMIC, ALL RETURNS ARE CURRENTLY DENIED FOR THE SAFETY OF OUR CUSTOMERS, STAFF, AND OUR FAMILIES. WE APPRECIATE EVERYONE'S UNDERSTANDING AND PATIENCE DURING THIS TIME.
Web Orders - Web purchases that have been shipped are non-refundable.
Bicycles - Bicycles are eligible for a refund at a 10% restock fee or a full amount exchange for another bicycle or products within the store. Bicycles are not eligible for any return or exchange if they are special order, purchased while on sale, if they have been shipped or if they have been used showing visible wear.
Clothing - Clothing may be returned or exchanged with the exception of cycling shorts with a chamois within 3. These shorts CANNOT be returned or exchanged at ANY time for hygienic reasons. Always try them on before purchase!
Parts and Accessories - May be returned or exchanged within 30 days as long as original packaging is present and is in new condition. Special order items are not eligible for return or exchange.
The Bike Zone reserves the right to deny any exchange or return at our own discretion.
Applies to all part and accessory orders over $100 in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec. Remote regions in these provinces may be subject to additional shipping charges after the order is placed.
Calculated at checkout. Applies to all orders made in Canadian Territories, eastern Canada, and all international orders.
PLEASE NOTE: All international customers are responsible for ALL duties and tariffs when crossing international boarders. This is paid upon delivery.
If you wish to have an item shipped and aren't sure if your address qualifies, please contact us. We ship all over mainland North America so long as the product you are looking at is eligible for shipping. Contact us for availability and quote to your address!
Expected delivery times - For Canadian residents expect anywhere from a 2-10 business time delivery timeline with in-stock products. Each product may require special care during shipping or the product may be in one of our various warehouses. For US residents expect a 5-12 business day delivery time with in-stock products.
The appropriate shipping provider will be chosen based on the best balance of delivery time and price by our fullfilment staff.