Shipping & Returns
Regular Returns Policy
Web Orders - Web purchases that have been shipped are non-refundable. Products that are available in Warehouse are considered special order items and are non-refundable.
Bicycles - Bicycles are eligible for a refund at a 20% restock fee or a full amount exchange for another bicycle or products within the store within 7 days of the original purchase. Bicycles are not eligible for any return or exchange if they are special order, purchased while on sale, if they have been shipped or if they have been used showing visible wear.
Clothing - Clothing may be returned or exchanged within 30 days with the exception of cycling shorts with a. These shorts CANNOT be returned or exchanged at ANY time for hygienic reasons. Always try them on before purchase! Special order items are not eligible for return or exchange.
Parts and Accessories - May be returned or exchanged within 30 days as long as original packaging is present and is in new condition. Special order items are not eligible for return or exchange.
The Bike Zone reserves the right to deny any exchange or return at our own discretion.
Applies to orders over $150 in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec. Remote regions in these provinces may be subject to additional shipping charges after the order is placed. Complete bikes and larger bulkier items can also be subject to additional shipping charges.
Calculated at checkout. Applies to all orders made in Canadian Territories, eastern Canada, and all international orders.
PLEASE NOTE: All international customers are responsible for ALL duties and tariffs when crossing international boarders. This is paid upon delivery.
If you wish to have an item shipped and aren't sure if your address qualifies, please contact us. We ship all over mainland North America so long as the product you are looking at is eligible for shipping. Contact us for availability and quote to your address!
Expected delivery times - Canadian residents can expect anywhere from a 2-10 business time delivery timeline with in-stock products. Each product may require special care during shipping or the product may be in one of our various warehouses. US residents can expect a 5-12 business day delivery time with in-stock products.
The appropriate shipping provider will be chosen based on the best balance of delivery time and price by our fulfilment staff.